Booking Disclaimer

READ BELOW FIRST - EXTREMELY IMPORTANT​

What to expect after you click your quote to make it a booking request:

1) Shortly after submitting your booking request you will be emailed a summary of your submission by us. 

2) You will also be sent an email either titled "Invoice" or "Important Notice" typically within a few minutes of your submission. However, it may be up to 15 minutes at times of increased booking traffic. Kindly check your spam folder since providers like Yahoo and AOL may send important emails to the spam folder. 

Your quote/reservation request submission and emailed invoice remittance request will expire 3 hours after submission. Therefore, it is important to remit the amount reflected on the "invoice" upon receipt. If you do not remit payment within 3 hours your quote may have changed along with availability. We, like any organization, do not have unlimited availability so adhering to this is very important so everything goes smoothly. You do not have a reservation with us until we receive your remittance, and a booking confirmation is issued by us.

3) If you instead receive an email titled "Important Notice" you must review the email immediately. Do not ignore it and think everything is fine. This email may be a request for additional information or to advise you of your booking request status and should be reviewed right away.

Quoting & Booking Definitions:

**Please Always Select The Correct Airport From The Dropdown Box** 

• Airport Round-Trip Starts With Drop-off....Select this option if you are booking a round-trip starting with an airport drop-off.
• Airport Drop-off....Select this option if you would like a one-way airport drop-off.
• Airport Round-Trip Starts With Pick-Up.....Select this option if you are booking a round-trip starting with an airport pick up.
• Airport Pick-up....Select this option if you would like a one-way airport pick-up.
• Airport Round-Trip (CHS-Charleston Arpt ONLY) Starts With Drop-off.....Select this option if you are booking a round-trip with an airport drop-off at the CHS-Charleston Arpt.
• CHS - Charleston Airport (ONLY) Drop-off....Select this option if you would like a one-way Charleston Airport drop-off.
• Airport Round-Trip (CHS-Charleston Arpt ONLY) Starts With Pick Up....Select this option if you are booking a round-trip with an airport pick up at the CHS-Charleston Arpt.
• CHS - Charleston Airport (ONLY) Pick-Up...Select this option if you would like a one-way Charleston Airport pick-up.
• Non-Airport Transfers/Rides...Select this option if your trip is NOT airport related which includes non-medical emergency appointments, a dinner date, the theater, long distance travel etc. You may add a return pick-up, if it will be from the same location as the drop-off address. However, if the return will be from a different location, please create another submission. 
• Hourly...Select this option if you wish to have a driver remain at disposal  for 4, 5, 6 hours or more. 

**Very Important: When Quoting A Round-trip -

Do not forget to input your return trip information by clicking the "Click To Add Return Trip" button in the middle of page #3 (Trip Summary Page). Page #3 is the page that comes after you have selected  your vehicle type.

Quoting And Booking But You Are Not The Primary Traveler - 

The primary traveler’s information should be the only information reflected on the booking form. That, of course, should include their complete name, cell/smartphone number, their email address etc. As a third party, you may include any relevant information in the “Special Requests” page located on page #3, or the “Trip Summary” page only.

I Have A Credit Card On File -

If you are a business traveler or simply fly frequently and have a credit card on file simply indicate "credit card on file" in the "Special Requests" page located on page #3, or the “Trip Summary”, and we will charge your card without invoicing.

Disclaimers:

*PETS- If traveling with a pet you must advise us in the SPECIAL REQUESTS area of the Booking Form of the kind and breed so we may add the applicable $15.00 fee to your invoice. There is no charge for "certified" assisted/service animals.

We can accommodate small non-exotic pets ( i.e. dogs, cats etc.) only that are kept in a carrying case at ALL times.

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*At our discretion when invoicing you, we reserve the right to add driver gratuity to your quote's Sub Total for all reservations that have a pick up time before 7:00 a.m, after 8:00 p.m or exceeds 20 miles to your destination.

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*The fares reflected on our website include any applicable taxes, and related fees. But they exclude gate fees and tolls that may apply in your case and may be added at the time of invoicing.

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*Not all vehicle types are available in all markets or at certain booking times based on increased booking demand. We reserve the right to offer a vehicle of the same like, kind and quality, if available or higher only.